October 04, 2021 2 min read

Today’s businesses need reliable voice technology that ensures your customers can reach you without issues. While many businesses can deliver sales, and other business-critical functions through automation, phone calls are still the foundation of communication. However, complex business needs and new technologies can make selecting the right phone system challenging. The goal is to find a system that provides this foundation of voice connectivity and also enables communications growth.

Through Managed Voice, businesses can easily plug into a comprehensive, end-to-end voice system. A managed voice solution ensures that you can communicate reliably with customers, vendors, and others – while enabling seamless communication between employees. 

Let a Managed Services Provider Handle Voice Needs

“Managed” voice means that a team of experts does all the heavy lifting for you. You get a reliable and scalable voice solution at lower costs than traditional phone systems, but with all the features of modern voice technology. It’s a solution that adds value without adding complications to a business’s already complex technology needs.

Managed voice products and services include:

  • Hosted or Cloud PBX with scalability, burst billing, call routing, and more
  • Preconfigured hardware optimized for your needs
  • Robust set of calling and productivity features
  • Eliminated costly maintenance and IT overhead

Enable Productivity and Growth Through Managed Voice

Managed voice solutions boost productivity through the ability to share resources and seamlessly route calls between multiple office locations. With a Hosted PBX, you can answer calls in one location and route them accordingly across your entire enterprise. This reduces expenses while maintaining the professional touch of reaching a receptionist instead of an IVR.

Managed voice solutions also scale easily, as hosted PBX and other managed voice tools are cloud-based. Upgrades and updates are done remotely, so your voice systems are always ready to serve. Scalability ensures your organization is prepared for growth without dramatic spikes in spending. If you’re planning on growth, a managed voice system that can be scaled up without costly upgrades is a smart investment. 

Make Expensive Voice Solutions a Thing of the Past

Efficient communication doesn’t have to mean locking your organization in with aging hardware or expensive on-site PBX’s. With managed voice, you can reduce operational costs and minimize capital investments, since you’ll no longer need an analog system, PRI, or on-site PBX. Easy scalability means you pay for what you need and use – and with burst-billing, you only pay for averages instead of peak usage.

Get Features – and Uptime Too!

Reduced costs, scalability, and productivity are all great, but if a voice solution doesn’t deliver a quality experience, then these benefits ring hollow. With Managed Voice from iTel, businesses get a 100% uptime guarantee. This uptime guarantee is about more than delivering a dial tone. It guarantees full quality service and includes iTel’s “no-holds” 24/7 local Canadian technical support and emergency recovery with off-site hosting and call routing to deal with worst-case scenarios.

iTel’s managed voice solutions provide all of these benefits and more, helping businesses maintain voice connectivity while embracing new technologies and communications tools. For more information on the numerous benefits of iTel’s managed voice, contact us today.

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